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Terms of Services

1. Gavin Brown Associates Limited Conditions Apply

Think Timber is a trading name for Gavin Brown Associates Limited.

Welcome to www.thinktimberonline.co.uk – the online shop for Gavin Brown Associates Ltd. Our services on this website are brought to you with the following Terms and Conditions.


Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service regardless of whether or not you choose to register with us. If you do not accept these terms, do not use this website. 

1.1 This website is operated by Gavin Brown Associates Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Gavin Brown Associates Ltd. Gavin Brown Associates Ltd offers this website, including all information, tools and services available from this site to you, the user / purchaser, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

1.2 By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Terms of Service”, “Terms”), including those additional Terms and Conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

1.3 Any new features or tools which are added to the current website shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page.

1.4 We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

1.5 You will be able to access most areas of this website without registering your details with us. Certain areas of this Website are only open to you if you register.

2. Ordering goods from us

2.1 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.

2.2 Our acceptance of an order takes place when we dispatch the order. A legally binding contract is only then brought into existence between us. We will send you a dispatch confirmation by email. When we dispatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order

2.3 We may refuse to accept an order:

(a) where goods are not available;

(b) where we cannot obtain authorisation for your payment;

(c) if there has been a pricing or product description error;

(d) if you do not meet any eligibility criteria set out in our terms and conditions;

(e) where it might not be possible to deliver to the location requested

3. Payment Terms

3.1 Payment is due at the point of order and can be made by credit or debit card. 

3.2 Your payments will be processed by Stripe Payment to ensure safe and secure payment transactions occur.

3.3 Gavin Brown Associates Ltd shall also be entitled, at its discretion, to receive payment of any and all monies in respect of goods supplied whether these monies would ordinarily be due for payment at that time or not.

3.4 In addition, Gavin Brown Associates Ltd shall be entitled to claim interest on late payments pursuant to the Late Payment of Commercial Debts (Interest) Act 1998. The Purchaser shall pay the interest together with the overdue amount and the Purchaser will indemnify Gavin Brown Associates Ltd in respect of all costs incurred by Gavin Brown Associates Ltd in recovering payment, including the cost of instructing solicitors.

3.5 No payment shall be deemed to have been received until Gavin Brown Associates Ltd has received cleared funds.

3.6 In the event that the Purchaser tenders payment by cheque and the cheque is subsequently returned by the Purchaser’s bankers unpaid, the Purchaser will also indemnify Gavin Brown Associates Ltd in respect of all resulting bank charges incurred by Gavin Brown Associates Ltd.

3.7 The Purchaser shall make all payments due under the Contract without any deduction whether by way of set-off, counterclaim, discount, abatement or otherwise unless the Purchaser has a valid court order requiring an amount equal to such deduction to be paid by Gavin Brown Associates Ltd to the Purchaser.

3.8 Gavin Brown Associates Ltd reserves the right to set off, deduct or discount any amounts due from Gavin Brown Associates Ltd under any other arrangement with the Purchaser against any monies due to Gavin Brown Associates Ltd under this Contract.

4. Prices

4.1 All prices displayed on the Think Timber Online website are subject to VAT where applicable.

4.2 Prices are correct at time of issue and are subject to change without prior notice.

4.3 The price charged to the Purchaser will be the prevailing price at the time of ordering.

5. Delivery of Goods

5.1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.

5.2 Delivery will be made as soon as possible and in any event within 30 days of your order.

5.3 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

5.4 Any dates specified by Gavin Brown Associates Ltd for delivery of the goods are intended to be an estimate and time of delivery shall not be made of the essence by notice. If no dates are specified, delivery shall be within a reasonable time. Gavin Brown Associates Ltd shall not be liable for any delay in delivery of the goods that is caused by an event of force majeure or the Purchaser’s failure to provide Gavin Brown Associates Ltd with adequate delivery instructions that are relevant to the supply of the goods.

5.5 Claims for shortages or damaged goods must be made in writing to Gavin Brown Associates Ltd within three days of receipt of the goods.

6. Cancellation and Returns Policy

6.1 If you wish to cancel your order you must notify us by email to matt@thinktimber.co.uk before we have dispatched the goods to you.

6.2 Where goods have already been dispatched to you, by returning goods to us in accordance:

6.2.1 that the relevant goods are non-faulty;

6.2.2 that the Purchaser notifies Gavin Brown Associates Ltd within 10 days of delivery of its intention to return the goods;

6.2.3 that the goods are returned to Gavin Brown Associates Ltd within 15 days of delivery;

6.2.4 Gavin Brown Associates Ltd and the Purchaser shall agree whether the goods shall be delivered by the Purchaser to Gavin Brown Associates Ltd or collected by Gavin Brown Associates Ltd from the Purchaser;

6.2.5 that the goods are undamaged, in the original packaging, with all trademarks or other labelling intact and fully suitable for re-sale.

7. Safety and Product Recalls

7.1 The Purchaser shall comply at all times with the written instructions and all written guidelines issued from time to time attached to the goods concerning their storage and use and the Purchaser shall refer its employees and its customers to such instructions and guidelines.

7.2 The Purchaser should satisfy itself that the persons responsible for the storage and use of any goods supplied by Gavin Brown Associates Ltd have all the information required on health and safety and Gavin Brown Associates Ltd shall not be liable to the Purchaser in any civil proceedings brought by the Purchaser against Gavin Brown Associates Ltd in respect of a breach of the user instructions or any applicable health and safety legislation or any regulations, orders or directions made pursuant to such health and safety legislation in force from time to time or under any directive, regulation, order or other instrument relating to health and safety where such exclusion of liability is permitted by law.

7.3 The Purchaser shall keep Gavin Brown Associates Ltd properly informed of all complaints concerning the goods and shall comply with any directions of Gavin Brown Associates Ltd in any issues, proceedings or negotiations relating to such complaint.

7.4 In the event of any recall of the goods by Gavin Brown Associates Ltd the Purchaser shall co-operate fully and promptly with any steps taken by Gavin Brown Associates Ltd under the Condition below.
7.5 Gavin Brown Associates Ltd may at its discretion recall any goods already sold by Gavin Brown Associates Ltd to the Purchaser, (whether for a refund or credit or for replacement of the goods which shall in each case be undertaken by Gavin Brown Associates Ltd) and/or issue any written or other notification to the Purchaser about the manner of use of any goods already sold by Gavin Brown Associates Ltd to the Purchaser. The Purchaser agrees to give all reasonable assistance to Gavin Brown Associates Ltd or the manufacturer in resisting any claim which may arise under any recall of product by Gavin Brown Associates Ltd or the manufacturer of such product.

8. Product Information

8.1 Gavin Brown Associates Ltd has made every effort to ensure that the product information and details given are accurate at the time of issue but Gavin Brown Associates Ltd gives no guarantees as to the accuracy or completeness of such information. Full technical specifications are not necessarily included.

8.2 Accordingly, the Purchaser should check any details and information they wish to rely on with Gavin Brown Associates Ltd at the time of purchase.

8.3 Any products shown do not represent endorsement by Gavin Brown Associates Ltd of any other products, services or organisations.

Important Legal Notice

ATTENTION: This legal notice applies to the entire contents of this website under the domain name www.thinktimberonline.co.uk (Website) and to any correspondence by e-mail between us and you. Please read these terms carefully before using this Website. Using this Website indicates that you accept these terms regardless of whether or not you choose to register with us. If you do not accept these terms, do not use this Website.